Policies

Last updated: 11/11/2025

Spectrum Sisters Ltd our committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

We are registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Registration Number: ZC042003

1. Who We Are

Spectrum Sisters Ltd provides remote autism and ADHD assessments and related support services for adults, with a special focus on understanding the female presentation of autism and ADHD

Company Name: Spectrum Sisters Ltd
Company Number: 16765982
Registered Office: 61 Bridge Street, Kington, HR5 3DJ
Place of Registration: England and Wales
Email: assessments@spectrumsisters.com.

2. The Information We Collect

We may collect and process the following types of information:

Personal details (name, contact information, date of birth)
Background and biographical information shared during assessment
Health and developmental information (e.g. diagnostic history, mental health)
Assessment materials, reports, and correspondence
Payment and invoicing details (via secure platforms)

We only collect the information necessary to provide a safe, high-quality autism and ADHD assessment and related services.

3. How We Use Your Information

We process your information to:

Provide autism and ADHD assessments and reports
Communicate with you and manage appointments
Maintain accurate clinical records
Comply with legal and professional obligations
Improve our services and ensure quality

We will never sell or share your data for marketing purposes.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract: to deliver the service you have requested
Legal obligation: to comply with professional record-keeping and safeguarding duties
Consent: when you agree to share information with others (e.g. GP, employer)
Legitimate interests: for secure administration and service improvement

5. How We Store and Protect Your Data

All digital records are stored securely in encrypted, password-protected systems.
Only authorised team members and contractors bound by confidentiality agreements can access client data.
We retain client records for 7 years after completion of assessment (or until age 25 for children), after which they are securely deleted.

6. Sharing Your Information

We may share information with:

Other registered professionals contracted by Spectrum Sisters Ltd (e.g. psychologists, social workers)
Relevant health or care professionals (only with your explicit consent)
Safeguarding authorities if we have a duty to protect you or someone else from serious harm
HMRC or insurers, if legally required

All professionals working with us are bound by confidentiality and professional registration standards.

7. Your Rights

You have the right to:

Access a copy of your data
Request correction or deletion of inaccurate information
Withdraw consent (where applicable)
Request restriction of processing
Complain to the ICO if you believe your data has been misused

You can contact the ICO at www.ico.org.uk.

8. Contact

For any questions about this policy or to exercise your rights, please contact:

Data Protection Officer:
Chay Thompson, Director
Spectrum Sisters Ltd
Email: assessments@spectrumsisters.com

9. Updates to This Policy

This policy is reviewed annually or whenever significant changes occur to our services or data protection practices.

Cookie Policy

Last updated: 11/11/2025

Spectrum Sisters Ltd uses cookies to improve your browsing experience and to understand how our website is used. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They help the site remember your preferences and can provide anonymised tracking data to website owners.

How We Use Cookies

We use cookies for the following purposes:

Essential cookies: Required for the website to function properly (e.g. navigation, security, session management).
Analytics cookies: To understand how visitors use our website and to help us improve (e.g. Google Analytics).
Functionality cookies: To remember preferences such as language or region.

We do not use cookies to collect personal or sensitive information, or to sell or share your data with third parties.

Third-Party Cookies

If you view videos or content hosted by third-party platforms (such as YouTube or Vimeo), those sites may set their own cookies. We do not control these and recommend reviewing their individual cookie policies.

Managing Cookies

You can manage or disable cookies through your browser settings.
To find out more, visit www.allaboutcookies.org.

If you disable cookies, some parts of our site may not function correctly.

Changes to This Policy

We review this policy regularly and will update it if our use of cookies changes.

Last updated: 11/11/2025

Welcome to Spectrum Sisters Ltd. These Terms of Service explain the basis on which we provide our autism assessment and related services. By booking or engaging our services, you agree to these terms.

1. About Us

Spectrum Sisters Ltd provides autism assessments and related support services, specialising in the assessment of autism and ADHD in women and girls.
All assessments are carried out by qualified, registered professionals who work under contract with Spectrum Sisters Ltd.

Company Name: Spectrum Sisters Ltd
Company Number: 16765982

Registered Office: 61 Bridge Street, Kington, HR5 3DJ

Contact: assessments@spectrumsisters.com
Place of Registration: England and Wales

2. Our Services

We provide remote autism and ADHD assessments for women and girls.
Each assessment involves a structured clinical interview, validated diagnostic tools, and a written report.
Spectrum Sisters uses a neurodiversity-affirming approach and focuses on the female presentation of autism and ADHD.

Our assessments are informed by multidisciplinary best practice and follow NICE guidelines. Please note you are paying for an assessment, not a diagnosis, so we are not responsible if you do not meet the criteria.

3. Booking and Payment

Bookings are confirmed once payment (deposit or full fee) has been received.
Payment details and instructions will be provided in advance of the assessment.
All fees are clearly stated and inclusive of report writing time.

4. Cancellations and Refunds

Appointments cancelled with at least 7 days’ notice may be rescheduled at no cost.
Cancellations with less than 7 days’ notice may incur a partial or full fee, depending on circumstances.
Missed appointments without notice are non-refundable.

5. Confidentiality

All information shared during your assessment is treated in strict confidence and in accordance with the UK GDPR and the Data Protection Act 2018.
Information will only be shared without consent if there is a serious risk of harm to yourself or others, or where required by law (e.g. safeguarding concerns).

Please see our Privacy Policy for full details.

6. Data Protection

Spectrum Sisters Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.
We store all information securely using encrypted systems and retain records for 7 years in line with professional standards.

7. Reports and Use of Information

Your report is for your personal use and may be shared with your GP, employer, or educational setting at your discretion.
We will never share your report with anyone without your explicit consent, unless legally required to do so. Whilst our reports are robust and widely-accepted, please note we are not to be held responsible for third parties acceptance/use of the report.

8. Professional Standards

All assessors contracted by Spectrum Sisters Ltd are qualified professionals (such as social workers, psychologists, or speech and language therapists) registered with their respective professional bodies and fully insured for their practice.

9. Safeguarding

We take safeguarding seriously. If we believe there is a risk of harm to you or another person, we may share relevant information with appropriate authorities in line with statutory safeguarding guidance.

10. Complaints

If you are dissatisfied with any part of our service, please contact us at assessments@spectrumsisters.com.
We aim to respond to all complaints within 10 working days.
If you remain dissatisfied, you can contact the relevant professional regulator (e.g. Social Work England, BPS, or HCPC).

11. Limitation of Liability

Spectrum Sisters Ltd is not liable for any loss or damage arising from the use of our services or reports, except where required by law.
Nothing in these terms limits your statutory rights.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.